Resume of Janina Häffner

March 2013 Till Present

Administrator at CGR AGENCIES cc, Johannesburg, Gauteng

• Supported office manager with proactive correspondence management, document coordination and customer relations.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Delivered clerical support by handling range of routine and special requirements.
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
• Interacted with customers by phone, email or inperson to provide information.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Trained new employees on administrative procedures, company policies and performance standards.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Responded to inquiries from callers seeking information.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Delivered feedback to decision-makers regarding employee performance and training needs.

June 2007 Till February 2013

Administrative Manager at BOM Industrial Supplies, Pretoria, Gauteng

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Updated reports, managed accounts and generated reports for company database.
• Kept operations in compliance with company regulations by developing and directing effective internal systems.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability.
• Managed costs, billing and resolved financial discrepancies effectively through organizational management of account information.
• Delivered performance reviews, recommending additional training or advancements.
• Provided primary customer support to internal and external customers.

February 2007 Till February 2008

Data Capturer Buchel Hardware, Pretoria, Gauteng

• Performed data entry and completed proper paperwork.
• Answered central telephone system and directed calls accordingly.

April 2006 Till July 2006

Data Capturer ( 4 Month Temp Position) Barloworld Logistics At Nissan SA, Pretoria, Gauteng

• Answered central telephone system and directed calls accordingly.
• Daily reports
• VOR processing and dispatching

August 2005 Till March 2006

Stock Controller Fiat South Africa, Pretoria, Gauteng

• Determined and performed appropriate adjustments of authorized stock levels.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Kept documentation and records accurate and upto-date with latest data to prevent errors in processing or delivery.
• Maintained accurate inventory records to provide data for use in audits and completion of order requests
• Daily Reporting of Inventory
• Capturing stock binned on SAP
• Stock Level Reporting